Privacy Policy

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or our services.
• Enroll in a training course or workshop.
• Request support or information.
• Contact us through forms, email, or other communication channels.
• Participate in surveys or provide feedback.

The types of personal information we may collect include:

• Contact Information: Name, company name, email address, phone number.
• Account Information: Encrypted username and password for login access.
• Payment Information: Details necessary for processing payments (we use third-party payment processors and do not store sensitive financial data directly).
• Usage Data: Information about how you access and use our Services, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
• Correspondence: Records of your communications with us.

We use the information we collect for various purposes, including:

• To Provide and Maintain Services: To deliver our training courses, provide simple solutions, and manage your account.
• To Improve Services: To understand how our Services are used, identify areas for improvement, and develop new features or content.
• To Communicate With You: To respond to your inquiries, send you updates, newsletters, marketing materials, and other relevant information about our Services. You can opt-out of marketing communications at any time.
• To Process Transactions: To process payments for services you purchase.
• For Security and Fraud Prevention: To protect our Services and users from fraudulent or malicious activity.
• To Comply with Legal Obligations: To meet legal and regulatory requirements.

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

We may use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are small data files stored on your device that help us improve your experience, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us: info@itavail.com.my (https://itavail.com.my/)